800-413-3526
XBSsupport@xerox.com

Frequently Asked Questions

How do I submit my meters?

Meter reading submission is linked to a customer’s equipment identification number or serial number. XBS Southwest offers three easy and secure ways for our customers to submit their meter readings:

  • Automatic Electronic Meter Submissions for networked devices
  • Customer Portal – Login, select your device and submit your meter read online
  • A personalized spreadsheet- download a listing of your equipment, enter meter readings, and upload the file to us

How do I request automatic meters?

You can request the setup of automatic meters online TODAY! Visit our online request form, complete the required information and a meter specialist will contact you.

Your devices need to be networked in order for the automatic meter reading program to be installed.

I don't have networked devices, what should I do?

You can apply for an online myDahill Portal account and submit your meter readings per device in a secure environment.

Meter reading submission is linked to a customer’s equipment identification number or serial number.

How do I order supplies?

Meter reading submission is linked to a customer’s equipment identification number or serial number. XBS Southwest offers three easy and secure ways for our customers to submit their meter readings:

  • Automatic Electronic Meter Submissions for networked devices
  • Customer Portal – Login, select your device and submit your meter read online
  • A personalized spreadsheet- download a listing of your equipment, enter meter readings, and upload the file to us

I ordered my supplies, how long until they are delivered?

Normal delivery takes 3 – 5 business days.

You can track your delivery using your order number on our UPS tracking service to monitor its arrival.

I ordered the wrong supplies! What do I do?

Please contact our supply team for return instructions and packaging, we can help you place the correct order as well.

I need my supplies expedited, how can I do that?

Please contact our Supply team with your order number to ensure overnight delivery or pickup. You can reach the team at 210.805.8200.

I need to request a service call.

Device service calls are linked to a customer’s equipment identification number or serial number. Dahill offers three easy and secure ways for our customers to request service calls:

We have found that in most cases our trained specialists can help you resolve your question or issue online without having to send a service tech, reducing your wait time and getting your machine operational faster.

  • Customer Portal – Login, select your device and request a service call
  • Phone our Call Center- Contact our Call Center and a specialist will assist you to log a service call if needed. 1-800-413-3526

Can I view my service ticket history?

Yes you can. If you have a myDahill online user account you are able to monitor service history on all your devices.

Request your user account for your company portal today.

Who should I talk to about moving a machine?

Please contact our Call Center and they can help you log a call to help you move your device. Call 800.413.3526.

What are the benefits of an online account?

Meter reading submission is linked to a customer’s equipment identification number or serial number. XBS Southwest offers three easy and secure ways for our customers to submit their meter readings:

  • Automatic Electronic Meter Submissions for networked devices
  • Customer Portal – Login, select your device and submit your meter read online
  • A personalized spreadsheet- download a listing of your equipment, enter meter readings, and upload the file to us

How can I request an online account?

You can request the setup of automatic meters online TODAY! Visit our online request form, complete the required information and a meter specialist will contact you.

Your devices need to be networked in order for the automatic meter reading program to be installed.

I have an account but I can't log in, what do I do?

You can apply for an online myDahill Portal account and submit your meter readings per device in a secure environment.

Meter reading submission is linked to a customer’s equipment identification number or serial number.

How do I request supplies with my online account?

You can apply for an online myDahill Portal account and submit your meter readings per device in a secure environment.

Meter reading submission is linked to a customer’s equipment identification number or serial number.

How do I request a service call using my online account?

You can apply for an online myDahill Portal account and submit your meter readings per device in a secure environment.

Meter reading submission is linked to a customer’s equipment identification number or serial number.

What is Dahill 360?

Meter reading submission is linked to a customer’s equipment identification number or serial number. Dahill offers three easy and secure ways for our customers to submit their meter readings:

Dahill 360 App – Automatic Electronic Meter Submissions for networked devices*
myDahill eInfo Portal – Login, select your device and submit your meter read online.
A personalized spreadsheet- download a listing of your equipment, enter meter readings, and upload the file to us.

How do I know if my devices qualify for Dahill 360?

You can request the setup of automatic meters online TODAY! Visit our online request form, complete the required information and a meter specialist will contact you.

Your devices need to be networked in order for the automatic meter reading program to be installed.

I have a question about my account, who do I contact?

Please use our online contact form, complete the required information and a customer service specialist will contact you.

I would like to update my address, how do I do that?

Please use our online contact form, complete the required information and a customer service specialist will contact you.

Please provide your equipment ID and new address so that we can confirm

I have a question about my contract.

Please use our online contact form, complete the required information and a customer service specialist will contact you.