800-413-3526
XBSsupport@xerox.com

Remote Support

Xerox Business Solutions Southwest offers secure online Remote Desktop support using TeamViewer and GoTo Assist. Our highly trained call center specialists are standing by to help you with your support call. Managed IT customers also have access to dedicated remote support through our online support tools.

TeamViewer

What is TeamViewer?

TeamViewer is software for remote control, desktop sharing, online meetings, web conferencing, and file transfer between computers. Our Managed IT teams are using this SAAS platform to offer remote support on any computer or Mac over the Internet.

Download TeamViewer for Windows             Download TeamViewer for iOS

Is TeamViewer Secure?

TeamViewer traffic is secured using RSA public/private key exchange and AES (256-bit) session encryption. This technology is used in a comparable form for https/SSL and is considered completely safe by today’s standards.

As the private key never leaves the client computer, this procedure ensures that interconnected computers—including the TeamViewer routing servers—cannot decipher the data stream. Not even TeamViewer, as the operators of the routing servers, can read the encrypted data traffic.

RescueAssist

What is RescueAssist?

RescueAssist, formerly GoToAssist, is a cloud-based remote support platform. Our technicians can access and control your computer remotely in order to provide top-notch technical support.

Is RescueAssist Secure?

Yes, you can trust RescueAssist. All session data is protected end to end with Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system. Strong passwords and ongoing infrastructure security scans guarantee the security of your information.